Captain Tolley Limited · Last updated: 10 November 2026
This website, captaintolley.com, is operated by Captain Tolley Limited (“we”, “us”, “our”), a company registered in England and Wales.
These terms apply to your use of this website and to any order you place with us. By using the website or placing an order, you agree to them. If you do not agree, please do not use the website or place an order. Please read them carefully and keep a copy for your records.
We sell to customers in the United Kingdom only. These terms are written for consumers, meaning people buying for purposes that are mostly outside their trade, business or profession. How we use your personal information is explained in our Privacy Policy, and how we use cookies in our Cookie Policy.
You may use this website for lawful purposes only. You must not:
We may suspend or block access if you break these rules. We try to keep the website running and accurate, but we do not promise it will always be available or free of errors. We may change or remove content at any time.
We take care to describe our products, guides and instructions accurately. The information on this website is general guidance. Results depend on the crack, the material, the conditions and how the product is applied, so please read the instructions on the pack and the use guides on this website before you start.
Captain Tolley’s Creeping Crack Cure is designed for hairline cracks less than 0.8mm wide. Please read the safety information on the pack and on our Safety & Technical Information page, including the safety data sheet, before use. Keep the product out of reach of children.
Nothing in this section limits your legal rights as a consumer.
The contract is made in English. We keep a record of your order so we can deal with any queries.
We may refuse or cancel an order, for example if we suspect fraud, if the order appears to be placed by a reseller or distributor, or if we cannot deliver to your address. If we cancel an order after you have paid, we will refund you in full.
All prices are in pounds sterling (£) and include VAT at the current rate.
Standard delivery is free and expedited delivery costs £5. The delivery option and its cost are shown at checkout before you pay.
The price you pay is the price shown when you place your order. We may change our prices at any time, but changes will not affect an order we have already accepted.
Although we check our prices carefully, errors can happen. If we find an obvious pricing error in your order, we will contact you before dispatch so you can choose to continue at the correct price or cancel and receive a full refund.
Payment is taken in full when you place your order. Card and other payments are processed securely by Stripe, and we do not see or store your full card details.
We deliver to addresses in the United Kingdom. Standard delivery is free and usually takes 3–5 working days.
Expedited delivery costs £5. The delivery option, cost and estimated delivery time are shown at checkout and in your order confirmation.
Unless we agree a different date with you, we will deliver your order within 5 business days of the day we accept it. If we are delayed, for example by bad weather or a courier problem, we will let you know as soon as possible.
The goods are your responsibility from the time they are delivered to you, and you own them once we have received payment in full. If nobody is at home when the courier arrives, a card will be left explaining how to rearrange delivery or collect your parcel. If you miss several delivery attempts, we may cancel the order and refund you, less any extra delivery costs we have incurred.
If your order arrives damaged, please contact us within a reasonable time so we can sort it out.
You have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day you receive the goods. If your order is delivered in several parts, it ends 14 days after you receive the last part.
To cancel, tell us clearly before the period ends, for example by emailing info@captaintolley.com or writing to us at the address in section 1. You can use the model cancellation form below, but you do not have to.
What happens next
Model cancellation form
To Captain Tolley Limited, 69 Valiant House, Vicarage Crescent, London SW11 3LX, info@captaintolley.com:
I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on [date]. Received on [date]. Name of consumer: [name]. Address of consumer: [address]. Signature (if on paper): [signature]. Date: [date].
By law, the goods we sell must be of satisfactory quality, fit for their purpose and as described. If your goods do not meet these standards, you have legal rights, including a refund, repair or replacement depending on the circumstances. For more information about your legal rights, you can contact Citizens Advice or your local Trading Standards office.
If you think there is a problem, please contact us at info@captaintolley.com as soon as you can, with your order number and, where possible, a photo. If the goods are faulty or not as described, we will pay for the return and the delivery of any replacement.
If you are unsure whether the product is suited to your repair, please ask us before you buy. We are happy to help.
If you send us comments, ideas or reviews, or post a review on our website, you give us permission to use, edit, copy, publish and translate them in any medium without payment, and you confirm that they are your own and do not break any law or anyone else’s rights. We may remove content that is unlawful, abusive, misleading or otherwise inappropriate. You must not post anything defamatory, offensive or infringing, and you are responsible for what you post. This does not affect your right to be identified under our Privacy Policy or your data protection rights.
The content of this website, including text, images, logos, product names and designs, belongs to us or our licensors and is protected by copyright, trade mark and other laws. “Captain Tolley’s” and “Creeping Crack Cure” are our brand names with legally registered trade marks in the UK, US and EU. You may view and print pages for your own personal use. You must not copy, reproduce, resell or use our content or brand for commercial purposes without our written permission.
Our website may link to third-party websites and tools, such as Amazon, eBay and YouTube. We do not control them and are not responsible for their content, products or services. Please read their terms and privacy policies before using them.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for anything else that cannot legally be limited or excluded. Nor do they affect your legal rights as a consumer.
Subject to that, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach, but we are not responsible for loss or damage that was not foreseeable when the contract was made. We are not responsible for any loss of profit, business or opportunity, because we only supply goods for domestic and private use.
We are not responsible for any delay or failure to meet our obligations caused by events outside our reasonable control, such as severe weather, strikes, supplier or courier failure or restrictions imposed by authorities. If that happens, we will contact you and, where we cannot deliver, refund you for anything you have paid.
If you are unhappy with our products or service, please contact us at info@captaintolley.com or on +44 (0)20 7924 2817 and we will do our best to put it right. If we cannot resolve your complaint, you may be able to use an approved alternative dispute resolution provider. We are not currently a member of an ADR scheme.
Changes to these terms. We may update these terms from time to time. The version on the website when you place your order is the one that applies to that order.
Our right to transfer. We may transfer our rights and obligations under these terms to another organisation. This will not affect your rights. You may not transfer your rights to anyone else without our written consent.
Entire agreement. These terms, together with your order confirmation, are the entire agreement between you and us about your order.
If part of these terms is unenforceable, the rest still applies.
If we do not enforce a right straight away, that does not mean we give it up.
Third parties. Nobody else has any rights to enforce these terms.
Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring a claim in the courts where you live.
Captain Tolley Limited 69 Valiant House, Vicarage Crescent London SW11 3LX United Kingdom
Telephone: +44 (0)20 7924 2817
Email: info@captaintolley.com
